Refund and Exchange Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy below

To initiate an exchange request, please visit

Here are additional details about our products and online shopping experience:

• All our products are meticulously handcrafted with care by our skilled artisans, guaranteeing a perfect blend of style and functionality.
• We strive to provide comprehensive product information, including images from various angles, often with common objects for size and dimension reference.
• Our website offers magnified views of the fabric and vegan leather to give you a detailed feel of the final product.
• Each product undergoes a rigorous Quality Check after purchase, ensuring it meets our high standards before being dispatched through our trusted courier partners.

These measures are in place to empower you to make informed decisions before purchasing, as once a product is unpacked, it may not be suitable for resale to another customer. Therefore, we support limited returns or cancellation requests.

In the event of a defect in our product, please email images of the defect to info@gonaturs.com within 2 days of receiving the package. Our dedicated team will review the case and guide you through the necessary steps if it qualifies for a replacement. Please include your order number in the email. Note that returns are not accepted in such cases.

The delivery time for exchanged products may vary depending on your location.

Late or Missing Refunds (due to payment failure, if applicable) If you encounter delays or issues with refunds due to payment failures, follow these steps:

1. Check your bank account again, allowing 7-8 working days for the transaction to be rectified.
2. Contact your credit card company, as it may take some time for the refund to be officially posted.
3. Reach out to your bank, considering the usual processing time for refunds.

If, after completing these steps, you still haven’t received your refund, please contact us at info@gonaturs.com. We are here to assist you and ensure a satisfactory resolution.